There is technology everywhere. What could be more obvious? One has likely heard this a million times. Within the last ten years, new technology has completely altered every aspect of human life, from travel to discovering a new sushi restaurant. That shouldn’t surprise anyone, but drum roll banking is currently one of the most exciting areas for technology innovation. There are many opportunities for creativity and discovery since banking technologists are assisting to redefine and deepen the relationships that well-established financial organisations have with their consumers.
The development of digital banking over the past few years, as well as its accelerated expansion during the COVID-19 pandemic, has been greatly aided by technology. The figures speak for themselves: as of Q3 2021, Chase had nearly 58 million digitally active consumers and around 44 million active mobile customers.
Because they naturally solve problems, technologists are key resources for all sizes of institutions, even Chase. Their objective? Helping customers achieve their financial goals, manage their finances more easily, and enhance their fiscal viability. These four consumer banking technology developments will have a beneficial impact on how technologists work throughout 2022 and how they can best assist consumers in making the most of their money.
- Digital transformation: Better teamwork will improve the client experience
All industries are experiencing increased competition as digital capabilities advance. If businesses want to remain competitive, they must make sure that the customer experience comes first.
To analyse consumer data, enhance products and services, and gain the trust of current and potential customers, businesses must hire the right talent and deploy the necessary technology skills. Open communication between technology teams and other business groups, such as product development and design, is essential. The technologists are actively engaged in this on a daily basis.
The ability to directly affect the customer is what many of them appreciate most about this. For users of certain mobile apps, the technologists can increase customer experience, minimise latency, and improve service. Customer data, analysis, and cross-team cooperation make this possible.
- Customized experiences will help brands stand out from rivals
The industry will seek out methods to personalise the customer experience through mobile apps as it navigates its ongoing digital transition.The tailored features of certain mobile apps, like Snapshot and Spending & Budgeting, are ideal illustrations of what the developers are always improving. These kinds of tools are made to enable users to examine their spending patterns in real time and alter their budget choices to suit their requirements. The same can be said for Credit Journey, a free feature that allows users to track and verify their credit scores on the mobile app for Chase and non-Chase consumers. Individuals can look through these specialised resources to establish and preserve credit.
- The untraveled path: Technologists advance unexpected industries
The number of college degrees in computer and information sciences has continuously climbed, from over 64,000 in 2015–2016 to more than 88,000 in 2018–2019, a 38% increase, according to statistics from the National Center for Education Statistics. By these figures, career prospects for technologists will undoubtedly increase in 2022, particularly when Gen Z enters the workforce.
The recruitment of talented technologists into the company’s digital and technology departments will remain a top priority for firms like Chase. They have been transforming the organisation to be more agile over the past 15 months, giving engineers the freedom and liberty to work swiftly and decide strategically as they develop for the Chase mobile app with their colleagues on the Product and Design teams. They become more confident and inspired by having this flexibility, which also enables them to work closely together and deliver the greatest results for clients.
Technology is not only changing the financial industry; it is also playing a significant role in education, retail, real estate, and health care. By playing a prominent role in these other legacy industries, technology is assisting them in quickly modernising and adapting to the demands of COVID consumers. All have the same objective in mind: to use technology to improve consumer goods and to add a lot more gifted technologists to the staff in the upcoming year.
- Hiring managers must insist on diverse and inclusive workplaces
Diversity in the workplace can boost employee happiness and engagement, so recruiting competent technologists and hiring diverse applicants will be essential in 2022 and beyond.
Because challenging deeply embedded ways of thinking is essential to staying innovative, having people from different backgrounds collaborate and share their viewpoints is one of the best ways to do that. Promoting a culturally safe environment inspires one to take a hard look at things that one may have taken for granted. Companies are continuously considering new ways to broaden and deepen their talent pool because this is the key to creating goods and services that are as distinctive as the clients they serve.