The Bank Executive’s Guide to Building a Better Business Customer Onboarding Experience

More than 60% of small businesses rate their bank’s onboarding capabilities as average or needing improvement in important areas, such as the length of the onboarding process.1 The online onboarding process is the first customer experience your business prospects have with your institution, so the experience has to be positive

Business customers don’t have time to fill out a time-consuming and complicated application and then wait days—or even weeks—to open a new account, or to repeatedly enter the same information into separateapplications to obtain multiple products. If the process isn’t quick and easy from any device, customers may simply decide to take their business to a bank that offers a more customer-friendly experience.

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