Beginning with its asset finance division, AIB will adopt nCino’s bank operating system to fuel its growth strategy and provide a better digital experience to customers. Accenture will be acting as the systems implementation partner.
The first implementation will utilise nCino’s equipment leasing and finance solution, as well as the customer engagement solution and the partner portal functionality.
“It’s important to us to put our customers first, at the same time, however, our employees also expect to have the best technology in order to provide the best services,” says AIB head of credit, Peter Swan.
He adds: “nCino is a fast-moving, innovative company and we selected them in order to bring greater visibility and transparency into our organisation, improve and streamline workflow, and ultimately provide an enhanced customer experience.”
Swan is “very excited for the future”, hinting at the scalability of nCino for “new lines of business in the future”.
nCino’s MD Pullen Daniel agrees with the opportunities for expansion. He says: “This initial implementation is part of an ongoing process as AIB continues to meet changing customer needs and match developments in the Irish economy. There’s great potential to scale their use of nCino as they continue to expand and grow their competitive advantage as a leader in Ireland.”
As one of Ireland’s ‘Big Four’ banks, AIB holds more than €143 billion in assets.