Reuters Events Invites Claims leaders from New York Life, MassMutual, LifeCare Assurance and Swiss Re to Discuss Reviving Claims Handling

Leading industry experts from renowned insurance firms will come together to address the rising complexity of integrating technology and people within their claims-handling systems. The need to streamline these tools and human resources is essential to the longevity of retention rates. The Reuters Events’ upcoming interactive webinar will feature a panel of claims executives who will discuss ways to strike a balance between automation and human resources to go from a cost center to a growth catalyst.

The event is scheduled to take place on Tuesday, August 8th, 2023, at 11 am EDT, and registration is now open for interested attendees. The webinar promises to offer attendees a unique opportunity to learn from the experiences of top claims experts and understand how to optimize claims processes while leveraging the full potential of technology to enhance real-time reports, improve claims payments, and improve from within your organization.

The panel of claims experts comprises of:

  • Kathryn Turgeon, Head of Life & Annuity Claims, MassMutual
  • Stephanie Frawley, VP Claims, New York Life
  • Althea Garvey, VP & Chief Claims Officer, LifeCare Assurance
  • Kristin Warne, Head Life & Health Underwriting and Claims Innovation and Analytics, Swiss Re
  • Moderated by: Chris Frankland, Founder,

These industry experts will delve deep into the challenges facing claims operations, share practical insights, and discuss ways to transform your claims handling systems starting today.

The webinar is produced in partnership with Reuters Events: Connected Claims USA 2023, and attendees can look forward to learning about the latest industry trends and technological advancements. Register for the webinar today, and gain access to a wealth of knowledge, strategies, and insights from some of the best in the business.

The link to register for the free webinar is here –

Even if you cannot attend the live event, you can still register and receive a recording of the webinar afterward. Additionally, attendees can send their questions before the event, and the moderator will select some to be answered by the panelists during the webinar. For more information, please email

: Reuters News & Media Ltd

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