Laura Afrasine, Vice President of MediHelp International, and Tomas Holub, CEO & Founder of CoverGo Europe,
MediHelp International, a market leader in international private medical insurance (IPMI) and private medical insurance (PMI) across Poland Hungary, and Romania, has officially gone live with CoverGo’s next-gen, end-to-end health insurance platform to power its digital transformation and redefine health insurance operations across multiple European markets.
As a major MGA working with leading multinational carriers, MediHelp set out to replace its core systems with CoverGo and improve the flow of information between its business units and partners. With CoverGo’s modular, API-driven architecture, MediHelp now manages the entire insurance value chain digitally – from product configuration and multi-channel distribution to automated policy administration, claims processing, and reinsurance reporting.
As part of this transformation, MediHelp now operates with a fully integrated Admin Portal, Broker Portal, and Member Portal, enabling seamless interactions for all stakeholders and enhancing operational efficiency and providing first-class customer experience across borders. The implementation was completed within one year and enabled MediHelp to set a new benchmark for digital excellence in the health insurance space.
“We’re proud to partner with CoverGo in delivering a truly digital insurance experience to our clients and partners,” said Laura Afrasine, Vice President of MediHelp International. “Going live on the platform is a major leap forward in our strategy to lead with innovation and agility across European markets.”
Tomas Holub, CEO & Founder of CoverGo, added, “MediHelp’s successful go-live showcases the strength and flexibility of CoverGo’s next-gen insurance platform. This partnership not only demonstrates how insurers and MGAs can transform legacy operations and scale with future-proof solutions, but also reinforces CoverGo’s relevance on a global stage – now with a strong footprint in Europe.”