Trends

UBS, PostFinance and Sygnum have completed what is being described as a first for Switzerland’s banking industry: a legally binding interbank payment using tokenized bank deposits on a public blockchain. The pilot, supervised by the Swiss Bankers Association, explored...

Institutional investment strategies in 2025 are evolving rapidly, shaped by technological breakthroughs, shifting economic policies, and new asset classes that collectively redefine how institutions manage and grow their portfolios. The year 2025 marks a continuation and acceleration of trends...

Human Touch in a Digital Claims Era: Redefining the Role of People The insurance industry is in the midst of an extraordinary transformation. Artificial intelligence, machine learning, chatbots, and automation tools are reshaping claims management from a paper-heavy, labor-intensive process...

Cybersecurity in Claims Processing: Balancing Innovation with Risk The digital transformation of insurance has delivered undeniable benefits: faster claims processing, automation at scale, seamless customer experiences, and powerful data-driven insights. Yet with innovation comes risk. As insurers digitize claims, they...

Automation in Insurance Claims: Speed, Accuracy, and the New Normal The insurance claims process has always been at the heart of customer trust in the financial services industry. For decades, it was defined by paperwork, lengthy investigations, and delayed payouts...

Connected Data Ecosystems: Unlocking the Future of Insurance Claims Insurance companies sit on vast oceans of data. From policyholder information and claims records to sensor readings, telematics, and customer interactions, insurers have access to more data than almost any other...

The Economics of Claims Transformation: Efficiency, Cost Savings, and ROI The insurance industry has long been defined by its promise of financial protection, yet profitability has often been constrained by one critical function: claims. Claims are the largest expense line...