Natural disasters cost the insurance industry a whopping $115 billion in 2022, surpassing the 10-year average by $34 billion. Insurance claims organizations need to be accurate, resilient, and faultless in predicting, preparing for, and responding to catastrophes.
With more NatCat events on the horizon, it is crucial that the industry is confident in delivering the expected levels of service during critical moments.
Within this context, Reuters Events hosted a 1-hour interactive webinar with CAT claims leaders from USAA, Plymouth Rock, and Swiss Re, serving as a valuable opportunity to learn, benchmark, and ask questions. The panel shared their expertise and insights on planning, analyzing, and responding to Natural Catastrophe claims.
The session discussed how technology, including AI and aerial imagery, could facilitate better triaging clarity, effective response, and robust mobilization plans. Carriers must balance the need for rapid claims processing against limited resources and access to impacted areas.
Attendees gained insights into the benefits of better organizational resilience, faster claim processing, reduced cycle times, and higher customer satisfaction.
The webinar was produced in conjunction with Reuters Events: Connected Claims USA 2023 (Sept 26-27, Austin). The full recording of the webinar discussion can be found here.
